Terms of Use

Groves Naturopathics, (ourwe or usits principals, associates, agents and employees have, and will, make every effort to accurately prepare and present the information, products, or resources on this website.

The information provided here has been designed to promote Groves Naturopathics. Third party content may be referenced in order to inform discussion about relevant topics or encourage engagement with the site and its communities.

When making decisions for yourself or your business you should always seek individual advice from a properly accredited person.

By accessing or using materials, information, resources, website and products provided by Groves Naturopathics you agree to abide by the “Terms of Use” stated here, including our “Medical Disclaimer” and any disclosures, copyright and compliance information stated or published here, or elsewhere, on this site.

Appointment Policy 

What is An Appointment? 

An appointment is a prescheduled consultation time for you to receive one-on-one naturopathic guidance, effort, and expertise. During this “time” you will receive the practitioner’s complete attention and focus on you and your specific needs.

Your Appointment Booking 

Once you are scheduled, you are responsible for that “appointment” time. Please notify us 24 hours in advance if you need to reschedule your appointment time to avoid our cancellation fee. With proper notification, you will not be asked to make payment of the feeCancellations that fall within 24 hours of the appointment time will incur a cancellation fee of $50.

We trust you understand that if you arrive late for your appointment, your consultation will need to finish at the scheduled time, and you will be asked to pay the full fee. I ask, in turn, for your respect and understanding that this is my time, business and the way I make a living. I cannot fill a gap in my schedule (my income) with less than two working days notice. Your consultation must be paid for at the time of the appointment.

Emergencies Do Happen 

You may cancel at any time in the event of an emergency, without the worry of any fee or payment. An “emergency,” is determined as such by your understanding of the word, and by your circumstances. We place trust in you not to abuse this, and to use it in honest, genuine, unavoidable emergencies.

If You are Suddenly Sick and Contagious 

If you are suddenly sick and contagious OR otherwise too ill for your consultation, you may cancel at any time, without the worry of any fee or payment. “Sick” means: a physical illness of the body that is/is not contagious. We place trust in you not to abuse this, and it is not for anxieties or other emotional distresses.

In the Event of a Scheduling Conflict 

In the event of a scheduling conflict On your part (with less than two working days notice to me), I ask that you be prepared to pay for my time, including “accidentally forgetting.” (For example, You forgot about your appointment this morning. Or, you were confused about what day it was. Or, you just made another commitment 10 minutes ago that will conflict with your appointment with me in 4 hours and, you feel you need the other more than the scheduled time with me, and you call to reschedule. Etc, etc.)

Medical Disclaimer

Our naturopaths are qualified and members of professional associations. Our dedication is to help patients transform their health on their health journey. We are not medical doctors. We do not practice medicine, and we do not diagnose or treat diseases or medical conditions. Our services are not intended to be a replacement for or substitute for those of a licensed medical physician.

We do not handle medical emergencies. Please call your doctor or dial “000” if you have a medical emergency in Australia.

We may advise you to be under the care of your medical doctor if that is the case we prefer open communication between both the naturopath and your medical doctor. If you have any specific questions about any medical matter, you should consult your doctor. Medical matters are the responsibility of you, and your primary health care physician, nothing discussed in consultation or any other form of communication between us is not intended to interfere, substitute or replace any medical care you are under form your healthcare provider. As such, we shall not be liable or responsible for, and you hereby release our practitioners from any loss, claim, liability or damage arising from information and or suggestion made here, or elsewhere, on this site.